Privacy Policy

At Aeterna, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our website, services, and platforms.

By accessing or using Aeterna’s services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

a) Personal Information

Information that identifies you as an individual, including but not limited to:

• Name

• Contact details (email address, phone number)

• Age and basic demographic details

• Emergency contact information

b) Health-Related Information

Where relevant to service delivery, we may collect limited health information shared voluntarily by you or your authorized representative. This information is used strictly to facilitate healthcare services.

c) Technical & Usage Information

• IP address

• Browser type and device information

• Pages visited and interaction data

• Cookies and similar tracking technologies

We use the collected information to:

• Deliver and manage our services effectively

• Coordinate healthcare support and assistance

• Communicate service updates, confirmations, or support responses

• Improve our offerings, platforms, and user experience

• Comply with legal, regulatory, and contractual obligations

We do not sell your personal data.

3. Sharing and Disclosure of Information

We may share your information only in the following circumstances:

• With trusted service partners and healthcare providers involved in service delivery

• With third-party vendors supporting our technology or operations, under strict confidentiality obligations

• When required by law, regulation, or legal process

• To protect the rights, safety, or property of Aeterna, our users, or others

All data sharing is limited to what is necessary and lawful.

4. Data Security

We implement appropriate technical and organizational safeguards to protect your information against unauthorized access, alteration, disclosure, or destruction. While we strive to use commercially acceptable means to protect your data, no method of transmission or storage is 100% secure.

5. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by applicable laws and regulations.

6. Your Rights

Subject to applicable law, you may have the right to:

• Access the personal information we hold about you

• Request correction or updates to your information

• Withdraw consent where processing is based on consent

• Request deletion of your data, subject to legal and operational requirements

Requests can be made using the contact details below.

7. Cookies Policy

Our website may use cookies and similar technologies to enhance user experience and analyze usage patterns. You can control cookie preferences through your browser settings.

8. Third-Party Links

Our platforms may contain links to third-party websites. Aeterna is not responsible for the privacy practices or content of external sites. We encourage users to review their privacy policies independently.

9. Children’s Privacy

Our services are not intended for use by children without the involvement and consent of a parent or legal guardian. We do not knowingly collect personal data from minors without appropriate authorization.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in practices, legal requirements, or services. Updates will be posted on this page with a revised “Last Updated” date.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:

Email: manasvi@aeterna.in